How to clear your browser cache

Most of the time, nothing is wrong with your website. Your browser is simply showing you a saved, older version of the page. This is called cached content.

Here is what that means, when you should clear your cache, and exactly how to do it on desktop and mobile.

What is browser cache?

Your browser saves parts of websites, such as images, styles and scripts, on your device. This is called the cache.

It does this to make websites load faster the next time you visit them. Instead of downloading everything again, it reuses what it already has saved.

That is great for speed. It is not so great when:

• You have just updated your website
• We have deployed design changes
• A form has been fixed
• A page layout has changed
• Something looks broken or out of date

When should you clear your cache?

You should clear it when:

• You can’t see recent changes to your website
• A page looks strange or broken
• You’re having login issues
• A website isn’t loading properly
• You’re troubleshooting with our team

Quick fix first; try a hard refresh

Windows:
Chrome, Edge, Firefox: Ctrl + F5 or Ctrl + Shift + R

Mac:
Chrome, Edge, Firefox: Command + Shift + R
Safari: Command + Option + R

How to clear cache in Google Chrome

Desktop:

1. Click the three dots in the top right
2. Click Settings
3. Go to Privacy and security
4. Click Clear browsing data
5. Select Cached images and files
6. Choose a time range
7. Click Clear data

Mobile Android:

1. Tap the three dots
2. Tap Settings
3. Tap Privacy and security
4. Tap Clear browsing data
5. Select Cached images and files
6. Tap Clear data

Mobile iPhone:

1. Tap the three dots
2. Tap Settings
3. Tap Privacy
4. Tap Clear Browsing Data
5. Select Cached Images and Files
6. Tap Clear Browsing Data

How to clear cache in Safari

Mac:

1. Click Safari in the top menu
2. Click Settings or Preferences
3. Go to the Advanced tab
4. Enable Show Develop menu in menu bar
5. Click Develop
6. Click Empty Caches

iPhone or iPad:

1. Open Setting
2. Tap Safari
3. Tap Clear History and Website Data
4. Confirm

How to clear cache in Microsoft Edge

Desktop:

1. Click the three dots
2. Click Settings
3. Click Privacy, search and services
4. Click Choose what to clear
5. Select Cached images and files
6. Click Clear now

Clear cache for one website only

In Chrome and Edge:

1. Click the padlock icon next to the website address
2. Click Site settings
3. Click Clear data

Alternatively, use an incognito or private window

Chrome or Edge: Ctrl + Shift + N
Firefox: Ctrl + Shift + P
Safari: File, New Private Window

If clearing cache doesn’t fix it

• Close and reopen your browser
• Try a different browser
• Try another device
• Check whether you are logged into the correct account
• Contact us with details and screenshots

A quick note on performance and storage

Cache helps websites load faster. Occasionally clearing cached files can free up storage and resolve odd performance issues, especially on mobile devices.